FAQ

Who is CareClix?

CareClix is one of the leading and most robust telemedicine solutions currently on the market. We provide an array of features that span the exam room, video consultations, and remote home monitoring. CareClix supports a diverse set of healthcare industry stakeholders such as payers, providers, group practices, government and public health agencies, brokers, and large employer groups. Our software platform and equipment are currently used by industry leaders such as Bupa, Johns Hopkins, University of Maryland, NEC, Aetna, Verizon, and Coventry.

Who benefits from CareClix?

ACO’s
Correctional Facilities
Government
Health Plans
Health Systems
Hospitals
Post-Acute Care
Private Care
Private Practice
TPA and Employers

How much does it cost to use CareClix?

CareClix offers more features and services at a lower price point than any other leading telemedicine vendors. For more information about pricing and services, contact one of our sales representatives by calling (855)CARECLX or [email protected]

How does CareClix Telemedicine differentiate from other telemedicine companies?

Unlike other telemedicine competitors, CareClix values our motto of “Built by Doctors for Doctors”. We offer an end-to-end telemedicine solution including most services required to implement and support our platform under our SaaS model. We differ from the products to the experience. CareClix revamps the telemedicine healthcare atmosphere in several ways such as white-labeled services for small and large-scale implementations, training and promotion, and enterprise adoption of data for metrics reporting. We also provide an International physician network to over 30 countries.

Are telemedicine and telehealth the same?

Telemedicine refers specifically to remote clinical services such as store-and-forward, remote patient monitoring, and real-time interactive services. While telehealth can refer to non-clinical services such as computers and mobile devices, to access health care services remotely and manage your health care.

What are the different products and services offered to provide the telemedicine virtual experience?

Features – CareClix aims at enhancing the quality and comfort of remote virtual care while simultaneously streamlining the patient’s overall experiences. CareClix boasts a suite of features, as a physician, aimed at greatly improving their productivity and the standard care they provide to patients.

Custom White Label – Provides white-labeled telemedicine access on the web and through our iOS and Android apps

Hardware, Software, and Physician Network – The CareClix platform is provided as a cloud-based Software-as-a-Service (SaaS), regular software upgrades and maintenance are included.

Is CareClix HIPAA Compliant?

HIPAA Compliance is a standard for sensitive patient data protection and CareClix respects the confidentiality by protecting the security and privacy of patient information while stored in our system. CareClix is proud of our security by authoring the initial American Telemedicine Association guidelines for Primary and Urgent Telemedicine care.

Do you offer services Internationally?

Not only are services offered in over 30 countries internationally, but also across the United States.

What major specialties does CareClix offer for Telemedicine?

-Critical Care

-Otolaryngology

-Infectious Disease

-Radiology

-Psychiatry

-Cardiology

-Neurology

-Gastroenterology

-Endocrinology

-Urology

-Hospitalists

-Pediatric Subspecialties

and MORE…

Is CareClix difficult to use?

No. CareClix Academy is our online training platform that includes live and video-based training courses. We provide a suite of training solutions (both online and in-person) that can prepare our users and their members with the knowledge and expertise to be comfortable and successful. We believe our telemedicine program’s success can only be as good as the training of the people using it.

How is CareClix System secure?

Yes, the CareClix system is secure. At the network and transport levels, communication by CareClix is fully encrypted using Secure Socket Layer (SSL) Encryption. CareClix also utilizes AES 256 and our data center is compliant with ISO 27001, SOC 1 Type 2, SOC 2 Type 2, and PCIDSS.

How can my practice or system become involved in telehealth?

Some of the steps you can take to get your practice involved in the telehealth atmosphere include verifying the telemedicine laws in your state, training your staff to make the video transition smoother and/or having access to cameras. It’s always best to do your research to make sure your practice integration is successful.

When can I access CareClix?

Our customers can access CareClix from anywhere 24/7, 7days a week, 365 days a year, even on some Holidays for all non-emergency medical conditions.

Does CareClix offer a mobile app?

CareClix is offered on mobile devices with an Internet connection. CareClix Mobile App is available for download in iTunes for IOS and the Google Play for Android.

What equipment is needed to conduct a video/audio consult?

Highspeed internet connection on a desktop computer or laptop with webcam (for video consults), and/or mobile device using iOS or Android.

Can I receive a prescription during a phone-only visit?

Regulations regarding the requirement of video as a prerequisite to prescribing versus the use of phone only differs state by state. If you are in a state where prescribing by video is necessary, our providers will ask you to end the call with no charge and call back over video where you can see the same provider. We recommend video consultations when treating children with respiratory conditions, abdominal pain, etc.

Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions, see the FAQs below to learn more about these exceptions.

What is the Federal Ryan Haight Act?

The Ryan Haight Online Pharmacy Consumer Protection Act was created in the late 1990’s to combat internet pharmacies that were selling controlled substances online. The Act took effect on April 13, 2009 and the Drug Enforcement Agency (DEA) issued regulations effective on the same date. This Act imposed a federal prohibition on form-only online prescribing for controlled substances.

How will I get my prescription?

Once you have received a diagnosis from your online provider, they may talk to you about how online prescriptions work. At the beginning of your visit, you will be guided to pick a pharmacy. If your provider decides to give you a prescription, then your medication will be available at the pharmacy of your choosing and all you have to do is pick it up at your earliest convenience – it’s that easy!

What are the controlled substances that cannot be prescribed online?

There are hundreds of controlled substances that cannot be prescribed online, these include most muscle relaxants, erectile dysfunction medications, and insomnia medications. Below is a list of commonly requested medications that we are not able to prescribe online:

  • Adderall
  • Alprazolam
  • Ambien
  • Ativan
  • Carfentanil
  • Clonazepam
  • Cocaine
  • Codeine
  • Codoxyn
  • Concerta
  • Demerol
  • Diazepam
  • Dilaudid
  • Fentanyl
  • Fioricet
  • Focalin
  • Gabapentin
  • Hydrocet
  • Hydrocodone
  • Klonopin
  • Lorazepam
  • Lunesta
  • Methadone
  • Methamphetamine
  • Morphine
  • Naloxone, Narcan
  • Nubain
  • Opium
  • Opium Tincture
  • Oxycodone
  • OxyContin
  • Percocet
  • Pseudoephedrine / Ephedrine
  • Restoril
  • Ritalin
  • Soma
  • Sonata
  • Temazepam
  • Testosterone
  • Tramadol
  • Valium
  • Vicodin
  • Vyvanse
  • Xanax

You can find a full list of controlled substances here: https://www.DEAdiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

What if I receive a different prescription than my doctor suggested during the visit?

Prescribing is at the sole discretion of your physician. Often times, someone will receive a prescription but that medication will be available in multiple forms. If the medication your provider prescribed is not covered by your insurance, then you may be issued a different medication with the same purpose that is covered by insurance.

If you have questions about your prescription, please reach out to our 24/7 support line at [email protected] or call 877-410-5548. Keep in mind that you can also review the notes section from your visit in your account on MyCareClix.

How does my child receive a prescription online?

In the practice of telehealth, the child should be present during the visit. The patient’s appearance, particularly with children, is critical to differentiate between “sick” and “not sick.” Occasionally, the parent may want to talk in private with the physician and likewise, the provider may want to speak to the child without the parent. It is highly recommended all children are seen using video, however for those states that do not require video to prescribe, the decision to prescribe in this situation is at the sole discretion of the physician. Additionally, children need to have their own account to have a visit online – they cannot be seen under a parent account.

Which states can receive prescriptions through both video and phone visits?
  • Arkansas
  • Colorado
  • District of Columbia
  • Hawaii
  • Illinois
  • Kansas
  • Maryland
  • Michigan
  • Minnesota
  • Montana
  • Nevada
  • New York
  • North Dakota
  • Pennsylvania
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wisconsin
  • Wyoming
How do I get a refill of my prescription?

Prescription refills are ordered at the physician’s discretion and require an online visit with video. Refill visits require a full medical evaluation. Patients receiving refills online are required to have an annual visit with their primary care physician or more frequently as determined by the online physician.

Which states can receive prescriptions through video visits only?
  • Alabama
  • Arizona
  • California
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Iowa
  • Kentucky
  • Louisiana
  • Maine
  • Massachusetts
  • Mississippi
  • Missouri
  • Nebraska
  • New Hampshire
  • New Jersey
  • New Mexico
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
  • Rhode Island
  • South Carolina
  • Vermont
  • Virginia
  • West Virginia