Frequently Asked Questions

What is Telemedicine?

Our CEO Dr. John Korangy spoke with the Whartman Business Daily about what Telemedicine is and why you are hearing so much about it in response to the COVID-19 crisis.

How do I set up my account with CareClix?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

How do I set up my account with CareClix on Web?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

How do I set up my account with CareClix on Mobile?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

Does CareClix offer consults through qualified providers?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

What medical conditions can be treated during a consult?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

How do I find out if my insurance is accepted and sign up?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

My video camera/audio device is not working, what should I do?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

Will consults with virtual providers stop me from visiting my doctor’s office?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

Can I have multiple accounts on the same mobile device?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

What payment methods are accepted?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

Will my insurance pay for video consults?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

Do I have to meet with my provider in-person before a visit can be conducted via video?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

Is CareClix appropriate for every medical condition?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play

I have a question not listed on the website. How can I get further information?

You can sign up by visiting https://covid.careclix.com/login or by downloading the CareClix app on the Apple Store or Google Play